You can return any item purchased on the LadyBeellionaire Online Store.

For customers within Nigeria, we have to be informed of the intended return twenty-four (24) hours from the moment the order was delivered to you. After which, the item is considered final sale.
For international customers, we have to be informed of the intended return seventy-two (72) hours from the moment the order was delivered to you. After which, the item is considered final sale.

Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

Of course you can.

An item is deemed faulty if it has been received by you in an imperfect condition after delivery.
We do not consider wear and tear to be a fault.

To return a faulty item to us, you should contact our Customer Services Team with the following information.

• Your proof of purchase/order number
• A short description of the fault
• Supporting images

Contact details can be found here.

Our Customer Services Team will be in touch to advise the next steps.

All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is wear and tear. 

If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.

Before requesting a return please make sure the products comply with the following conditions, in accordance with our Terms of Sale: 

• The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included – incomplete, damaged, worn or altered items cannot be accepted
• The return must be requested within 24 hours from delivery of the order for customers within Nigeria and 72 hours from delivery of the order for international customers
• The return package must be handed to the courier within 14 days from return authorization
• Orders placed with In-Store Pick Up can be returned either through the courier or by taking the items to the same LadyBeellionaire store where they were collected from 
• The package can only be returned from the original shipping Country/Region
• The products were purchased online on ladybeellionaire.com

Once we verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days from the moment we receive it from you.

The refund will be issued as soon as possible after the return has been accepted, directly to the card or PayPal account used for the original purchase, and in the same currency.

You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on banking procedures and respective card issuers.